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Ooma Office for
Microsoft Dynamics 365

Pre-built seamless connectivity between Ooma Office Pro Plus and Microsoft Dynamics 365 enables organizations to grow customer relationships while driving employee productivity.

Key Microsoft Dynamics 365 Integration Features:

  • Phone calls – Make and receive phone calls within MicrosoftDynamics 365.
  • Click-to-call – Place calls directly from MicrosoftDynamics 365 by clicking on contact or account phone numbers.
  • Screen pops – Provide staff with valuable customer insights by sending them screen pops as they initiate or take phone calls.
  • Auto call logs – Call logs are automatically added to contact records after every conversation making it easier to follow interactions from beginning to end.
  • Call recording – Easily search, playback, and download call recordings to keep improving customer experience and team productivity.
  • Insightful call history – Review call history (inbound, outbound and total duration) to keep improving employee productivity and customer experience.
  • Straightforward deployment – The account admin simply enables the integration in Ooma Office for both the account and individual users.

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