Accessibility Plan and Feedback
Accessibility
This Accessibility Plan has been prepared in accordance with the requirements of the Accessible Canada Act. Ooma has a process for receiving and responding feedback, including feedback on how services are delivered to persons with disabilities.
If you have accessibility needs, we provide a number of different services that can help.
Accessibility Statement
Ooma is committed to treating all people in a way that allows them to maintain their dignity and independence. As part of this commitment, Ooma has created this accessibility plan to identify and remove barriers experienced by persons with disabilities.
Consultations:
Ooma conducted consultations by consulting team members experienced in the field of accessibility and identifying disability barriers. Ooma also sent out surveys to employees who identify as persons with disabilities in the workplace in order to identify accessibility barriers.
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Employment
Refers to recruitment, retention and career development of employees and applicants at Ooma.
Identified Barriers
These barriers were identified during the employee consultations:
- Insufficient accommodation between meetings or appointments to account for fatigue, comprehension, focus or cognition.
- Lack of clarity among job applicants, recruiters and hiring managers on the types of accommodations available for persons with disabilities who are applying, interviewing, and qualifying for jobs.
- Information about assistive technology support available to employees could be easier.
Action Plan for 2023-2024
- HR to coordinate with managers and develop a plan allowing employees to schedule personal time on their calendar to take a rest period or mental break to accommodate for fatigue, comprehension, focus or cognition.
- Increase awareness of Ooma’s accommodation process for applicant by providing trainings to recruiters and managers involved in the hiring process.
- Develop a plan to better inform employees of assistive technology accommodations provided by Ooma.
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Built Environment
Refers to Ooma’s office buildings and warehouses.
Identified Barriers
- Barriers related to background noise at the office and hearing (speakers or headsets) equipment provided.
- Need for additional support in an emergency situation (e.g. physical support to evacuate, inability to hear alarms/evacuation instructions and training).
Action Plan for 2023-2024
- Create a plan to more efficiently situate teams whose roles may cause more background office noise and create distractions. Implement physical sound proofing solutions in the office space to reduce background noise.
- Improve process on replacing and providing hearing equipment to employees facing difficulties.
- Improve and implement the process for addressing evacuation and exit strategies in emergency situations, especially for employees with disabilities.
Products, services and solutions
1. Hearing & Speech solutions
Ooma provides the following services to customers with special needs:
Directory Assistance: Customers can call the directory services line at 4-1-1 for $1.34 CAD/$0.99 USD.
Live Chat Assistance: Ooma customer care agents are available 24 x 7 to answer any questions or concerns. They can be contacted via live chat at https://ooma1.custhelp.com/app/chat/chat_launch.
Video Tutorials: Ooma provides a number of video tutorials to assist customers with installation and setup of various Ooma products. These videos are easily accessible at https://support.ooma.com/home/video-tutorials/ and include subtitles with adjustable fonts, sizes and background.
2. Vision solutions
Ooma offers several accessibility solutions and services for customers who are blind or visually impaired to assist them in communicating more easily.
Directory Assistance: Customers can call the directory services line at 4-1-1 for $1.34 CAD/$0.99 USD.
Video Tutorials: Ooma provides a number of video tutorials to assist customers with installation and setup of various Ooma products. These videos are easily accessible at https://support.ooma.com/home/video-tutorials/ and include subtitles with adjustable fonts, sizes and background.
Audio Navigation: Ooma’s website provides audio navigation to assist visually impaired or blind customers to explore Ooma’s products and services.
3. Physical Solutions
Ooma provides the following services to customers with special needs:
Directory Assistance: Customers can call the directory services line at 4-1-1 for $1.34 CAD/$0.99 USD.
Contact Us: Ooma is dedicated to addressing the accessibility needs of all our customers. You can contact us by: Email: customeradvocate@ooma.com
Customer Service line: 866-929-6662 (Available Monday through Friday: 5 a.m. – 5 p.m. PST; Saturday & Sunday: 8 a.m. to 5 p.m. PST).
Accessibility Feedback
Provide feedback or request an alternate format.
We recommend that you use our online Accessibility Feedback Form to provide feedback pursuant to the Accessible Canada Act or to request a description of our accessibility feedback processing an alternative format. You can also contact us in any of the following ways.
You can submit your feedback anonymously, but we may be better able to serve you if you provide us with your name and contact information.
We will confirm receipt of any feedback which provides contact information. This information will not be shared with any third party. By contacting us, you agree to the collection, use, and storage of the personal information you provide for the purposes of responding to you and improving our services.
The designated person responsible for receiving accessibility feedback is:
Roy Calvo, Vice President of Customer Care.
Descriptions of our accessibility feedback process are available in the following formats: print, large print, braille, audio, certain electronic formats, or other formats to which we agree..