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Ooma Telo
Frequently Asked Questions.

  1. Whether your call is placed through a landline, VoIP phone or mobile phone, your phone number may be visible to the person or business you are calling unless you take action to block Caller-ID directly. If you are placing an Ooma Telo call and you don’t want your phone number to be seen on recipient’s Caller-ID, you can set up Caller-ID blocking easily. Simple caller-ID blocking in two steps. Follow these two simple steps afte [...]

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  2. With a one-time purchase of Ooma Telo, you can start making unlimited calls in the U.S. for free with the Ooma Basic Plan. There's no monthly contract or long-term commitment to start using your Ooma home phone service. For just $9.99/month you can upgrade to Ooma Premier and enjoy an additional suite of advanced features like an instant second line and call blocking.  While your service is free with the Basic plan, all Ooma customers a [...]

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  3. Ooma's fair use policy includes 5,000 minutes per month for outbound calling, which is more than 80 hours of total talk time. This policy is enforced on a case-by-case basis in the event that the subscriber is clearly abusing the Ooma service (i.e. call centers, commercial purposes, etc.)   The best part? You can enjoy the flexibility of Ooma residential VoIP plans with no annual contract, it’s easy to set up and you can call [...]

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  4. Ooma Telo gives you the flexibility to manage your voicemail settings on-the-go or at home. To set up your initial voicemail settings, pick up the phone and press the "play" button on your Ooma Telo. You will then be asked to set up your PIN for remote access to your Ooma account, record your name, and record your greeting.  After the setup is complete, you can access your voicemail in a number of ways:  [...]

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  5. Ooma Basic and Ooma Premier are two distinct service tiers that offer different features. Regardless of whether you choose Basic or Premier service, you can enjoy unlimited free calling in the U.S. and Canada (all you pay are taxes and fees), as well as voicemail access, call waiting, call logs and PureVoice technology that ensures crystal-clear calls.  However, Premier offers a suite of additional home phone features, including:  C [...]

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  6. Although Ooma Basic and Ooma Premier both offer unlimited, nationwide, crystal-clear calling for free, there are some key differences between the two service tiers.  While Ooma Basic costs nothing (all you pay are applicable taxes and fees), Ooma Premier costs less than $10 a month. Both Basic and Premier offer the following features:  Free U.S. or Canada calling Call waiting Call logs E911 service (where available) Voicemail ac [...]

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  7. Dialing 911 is something we all hope we'll never have to do. When you are in an emergency, every second counts and the last thing you want is a delayed emergency response. You might have a few questions about how Ooma and VoIP services in general work when you dial 911. Read below to find out more. How 911 works with VoIP phone service The Federal Communications Commission requires that VoIP service providers use the Public Switched Teleph [...]

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  8. Voice Over Internet Protocol (commonly known as VoIP) is a technology that delivers voice communications and other multimedia through the internet. With VoIP, calls can be routed completely through any internet connection (including wifi) and can also be routed to other commonly used phone systems including landlines or cell phones. How VoIP calls work When you make a VoIP call, your voice is transmitted from the phone and is then digitized int [...]

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  9. Many individuals are looking to home VoIP options like Ooma as a replacement to their traditional landline. Even with the rise of mobile use, millions of Americans still want to keep a home VoIP phone for several reasons. Here are a few common ones:  Call blocking: Landlines are notorious for pesky telemarketing calls. Ooma's powerful customizable system blocks more than 1 million telemarketing calls each month, something you typicall [...]

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  10. Yes, Ooma's home phone service provides 911 calls where supported. When you activate your Ooma Telo device, you must provide a valid address within the country of purchase (either the U.S. or Canada). This address is filed as your service address. When you dial 911, your service address is forwarded to local emergency response personnel so that they can quickly locate you. It is very important to keep your service address up to date so that fir [...]

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