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Ooma Smart Cam
Frequently Asked Questions.

  1. The Ooma Smart Cam requires a minimum upload speed of 2 mbps per camera.  For example, you will need a minimum of 6 mbps of upload speed on your wireless network to support 3 Ooma Smart Cams in your home.  [...]

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  2. Yes, Ooma has a procedure and policy in an event of a stolen camera. Note: You must be on a paid subscription plan during the time of theft to qualify. Here's what to do if your Ooma Smart Cam has been stolen: Immediately report the theft to the police. Take pictures of the damage, but do not touch the scene before the police arrive. Request a copy of the theft report as soon as possible. You will need the police report in order f [...]

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  3. The process for updating the Ooma Smartphone Cam app is simple. Follow the instructions below:  For iOS (Apple) users: Open the Apple App store, search for "Ooma Smart Cam," go to the Ooma Smart Cam page, then hit "Update."  For Android users: Go to the Google Play store, search for "Ooma Smart Cam," go to the Ooma Smart Cam page, then hit "Update."  [...]

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  4. Downloading captured timeline events from the Ooma Smart security cam app is a simple and easy process. Just follow these instructions:  1. Tap the three dots on the right side of the desired video clip and select the option to share or download the video. You will see a message that says, “Your Timeline Video is getting ready to download." 2. Tap the three dots again and once again select the option to share or download the vid [...]

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  5. Yes. You have multiple choices for mounting your camera:  1. Every Ooma Smart Security Cam is shipped with a magnetic wall mount inside. It also comes with 3 mounting screws and 3 mounting anchors for easy installation.  2. The back of each Smart Cam also has a 1/4"-20 pitch female thread which can be used with a variety of indoor and outdoor surveillance camera mounts.  Note: Use caution when administering the Smart Cam ma [...]

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  6. Ooma Smart Cam automatically uploads videos to the cloud, and then these videos are viewed through the Ooma Smart Cam app. Additionally, if you are an Ooma Smart Security customer, you may access the videos through the Ooma Smart Security mobile app.  [...]

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  7. Our engineering team releases new security camera software updates from time to time. These updates are always free and you are alerted on your smartphone.  To update your camera software, simply press the "camera software up to date" button located in the camera detail page (the "gear" icon on the top right corner of the app).  Note: If the "camera software up to date" button is grayed out, your camera i [...]

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  8. For viewing live video and uploading video footage, your Ooma Smart Cam will need an internet connection. However, the camera has built-in storage which lets you record events even if the connection is interrupted. You will then have the option to upload them once your internet connection becomes available.  [...]

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  9. The Ooma Smart Cam battery lasts up to 6 months with average use. Average use assumes that your camera records for approximately 5 minutes per day. The following environmental factors can also reduce battery life:  Temperatures below 32°F (0°C).  Low-light environments that require infrared sensors to work harder.  A weak connection to the wifi router caused by distance, wifi interference, or solid obstructio [...]

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  10. Ooma Smart Cam is a portable and versatile security camera. It features a rechargeable bettery that provides up to 6 months of battery life (depending on usage), and it does not require a hub. Take Ooma Smart Cam with you anywhere, or leave it plugged in a static location - the choice is yours.  [...]

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