Take a look at our
frequently asked questions
What is Ooma?
Ooma Internet phone service provides unlimited nationwide calling for FREE! Simply purchase the Ooma Telo, plug your high-speed Internet and existing home phone into the device and you'll enjoy unlimited, crystal clear calls across the Canada. All you pay are the applicable taxes and fees in your area.3
Where can I call?
Ooma allows you to make local and long-distance calls across Canada. Calls to 900 numbers, phone chat services, traffic pumping services are excluded.1
What features are included?
Ooma comes with with all the features you've come to expect, like caller-ID, call-waiting, and voicemail.
You'll also get a 60-day free trial of Ooma Premier. This package of over 25 advanced calling features includes Blacklists to stop pesky telemarketers, Multi-Ring to stay connected on the go, Voicemail Monitoring so you can listen in before you pick up the phone, and much more. If you like Ooma Premier, you may continue your subscription after the trial-period for just CDN$9.99 per month.
What do I need for Ooma to work?
All you need is a high-speed Internet connection (cable, DSL, satellite or fiber-optic) and a regular home phone.
How is the voice quality with Ooma?
The cutting-edge Ooma PureVoice™ HD technology delivers the clearest, most reliable calls over the Internet. PureVoice™ HD leverages sophisticated algorithms to ensure excellent voice quality under the most demanding broadband conditions.
Is Ooma difficult to install and operate?
Ooma is easy to setup - most customers are up and dialing in less than 15 minutes. Simply plug your high-speed Internet connection and existing home phones into the Ooma Telo device and you're done!
Using the Ooma system is even easier - use your existing home phones like just before.
What about a phone number? How do people reach me?
When you register your Ooma device online, you will get to pick a new phone number in any area code in Canada (except Saskatchewan).
If you have a phone number you'd like to keep using, in most cases Ooma can transfer your existing phone number for a one-time fee of CDN$39.99.
Do you support 911?
Yes, Ooma provides 911 service.2 We collect your address when you register your Ooma device online, and send it to emergency response personnel when you dial 911.
In addition, with the 911 Alerts feature included, you can even setup your Ooma service to notify you via text or email when someone calls 911 from your home phone.
What happens if I move?
Your Ooma device will work on any high-speed Internet connection, so your phone number and service can follow you anywhere you go. Just remember to update your 911 service address so emergency response personnel have your new location on file.
How much are taxes and fees?
Applicable taxes and fees vary by location. Use our tax calculator to look up what they would be in your area.
Do I need to leave my computer on to use Ooma?
No, unlike other products, Ooma does not connect to your computer. This saves you from the hassle of installing software on your computer and from having to leave your computer turned on to make and receive calls. That alone could save you up to CDN$20 per month in energy costs!
Do I need to use a headset or use a special phone?
No. Ooma works with your existing corded or cordless home phones. Use your phone exactly like before - only now you don't have to worry about outrageous phone bills!
Does Ooma work with fax machines?
Yes. Simply plug the fax machine into the Ooma device and dial *99 prior to making a fax call.
Does Ooma work with alarm panels?
Ooma does not currently support alarm panels. If you have an alarm panel, we recommend that you continue to connect it to a landline.